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Bridging AI & Human-Centric Learning: 5 Lessons for L&D Innovators by L&D Innovators

Bridging AI & Human-Centric Learning: 5 Lessons for L&D Innovators by L&D Innovators

What lies at the intersection of AI and human-centered learning? Join me as I unpack the insights gleaned from the recent CLO Exchange, hosted by IQPC, in the dynamic city of Nashville. Here, I was in the company of leading L&D practitioners from brands like Kellanova, Chewy, Medtronic, Bridgestone, HCA Healthcare, Hilton and more. A convergence of brilliant minds from top-tier companies, all deeply invested in the future of Learning and Development (L&D), gathered at this event to consider many topics, but the implications of artificial intelligence (AI) on L&D was a burning topic on everyone’s minds. Here’s a breakdown of my key takeaways and the questions that linger as we navigate this intriguing landscape together:

Lesson 1: Preserve Organizational Culture in the Age of AI

While AI undoubtedly offers remarkable potential for optimizing our learning endeavors, let’s pause and ponder: How can we ensure that AI aligns seamlessly with our organizational culture, enriching rather than overshadowing it? After all, our values, traditions, and unique work ethos are what define us.

Lesson 2: Diversity Fuels Effective AI Models

In the world of AI, diversity isn’t just a buzzword—it’s the cornerstone of excellence. Let’s reflect: are our AI initiatives truly inclusive, reflecting the rich tapestry of human experiences and perspectives? The quality of our AI models hinges on the diversity of our datasets and the composition of our teams. After all, a lack of diversity in the room can lead to oversights that result in inequitable AI models.

Lesson 3: Strategic Implementation Trumps Hasty Adoption

In our eagerness to embrace AI, let’s pause for a moment of introspection: are we approaching AI integration in L&D strategically, or are we rushing headlong into uncharted territory? Successful AI integration demands a strategic, multi-phased approach. How can we embark on manageable pilot projects and scale up iteratively, maximizing the benefits of AI while mitigating risks?

Lesson 4: Elevate Learning with Emotional Intelligence (EI/EQ)

Amidst the data-driven landscape of AI, let’s not overlook the human element. Consider this: how can we harness the power of Emotional Intelligence (EI/EQ) to complement AI-driven learning initiatives? Empathy, self-awareness, and interpersonal skills are indispensable for fostering an inclusive and supportive learning environment.

Lesson 5: Place Humans at the Heart of Learning

As we delve deeper into AI-enabled learning, it’s important to not lose sight of the essence of learning itself: the human connection. How can we prioritize empathy, collaboration, and effective communication in our learning initiatives, ensuring that the human experience remains at the forefront? This is particularly important when we consider personalized learning through AI. While there are benefits to adapting to individual learning styles, is it always worth foregoing the benefits of learning alongside peers?  By nurturing these human-centered values, we can create learning environments that truly empower individuals to reach their full potential.

Concluding Thoughts:

The convergence of AI and human-centric learning presents both opportunities and challenges for organizations. As we navigate this dynamic landscape, let’s not shy away from asking the tough questions. By heeding the insights gleaned from the CLO Exchange, we can chart a course that leverages the power of AI while upholding our core human values and principles.

Call to Action:

As we embark on our AI-enabled learning journeys, my request to us, as L&D practitioners, is (1) to remain steadfast in our commitment to continuous learning and adaptation, (2) to challenge ourselves to seek answers to the thought-provoking questions that arise along the way, (3) to not be afraid to ask the tough questions and (4) to engage in dialogue with others in and outside of our industries. By nurturing these human-centered values and engaging in open discourse, we can create learning environments that truly empower individuals to reach their full potential.


[1] McKinsey & Company. “The AI Advantage in Learning and Development.”

[2] Harvard Business Review. “Emotional Intelligence: A Critical Capability for Future Leaders.”

[3] Deloitte Insights. “Building Ethical AI in HR: An Introduction.”

[4] LinkedIn Learning. “AI For Everyone.”

[5] WDHB. “How Does AI Change Our Approach to Learning?”


Aish Hinton

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